Frequently Asked Questions
What Is a Funeral?
Regardless of where it is held, a funeral service is a structured ceremony meant to honor the deceased and pay our respects. At its core, the purpose of a funeral service is for a community of loved ones to gather and share in a collective grieving experience while celebrating a life well lived. A funeral often takes place at the funeral home, a church, or the cemetery next to the gravesite.
Who are funeral directors and what do they do?
Funeral directors are in charge of all the logistics following a death. They complete all the necessary paperwork, make arrangements for the transportation of the body, and put into action the choices made by the family in regards to the funeral service and the final resting place of the body. Beyond the logistics, funeral directors are there to provide moral support and guidance for someone coping with death.
What happens if the death occurs in the middle of the night or on the weekend?
We are here to help, funeral directors are available 24 hours a day, 7 days a week, and 365 days a year.
What if a death occurs away from my home town?
We are here to help, we can arrange to have the remains transported home from anywhere in the world. We will assume responsibility and make the proper arrangements to have the remains return to the community.
What is embalming and what purpose does it serve?
Embalming sanitizes and preserves the body; it also slows down the decomposition process and enhances the appearance of the body damaged by traumatic death or illness. Embalming gives time to the family of the deceased to arrange a service, and allows the family the option of having an open-casket viewing.
Do I need to have an embalming?
No. In fact some religions forbid embalming. However, some countries require embalming by law in order for remains to leave or enter the country. If it is not against your religious custom, embalming is recommended, especially if there is an extended gap between death and burial or cremation.
How much does a funeral cost?
The cost of the funeral varies depending on the wishes you have. The cost includes all professional services including transportation, embalming and other preparations, the use of a facility for the ceremony, and the purchase of a casket or urn.
Why are funerals so expensive?
Funerals are labor intensive and require a lot of work from a lot of people. The cost of a funeral goes beyond merchandise such as caskets, it includes the services of a funeral director in making the necessary arrangements, filling out forms, and dealing with all the other people involved in the death (doctors, lawyers, insurance companies). Funeral directors work an average of 40 hours per funeral. The cost of operating a funeral home is factored into the cost as well. Funeral homes are a 24 hour operation, with extensive facilities that need to be maintained and secured.
What do I do if I am not satisfied with the way a funeral was handled?
Funeral Services in the United States is regulated by the Federal Trade Commission, they can be reached by telephone at 1-877-FTC-HELP (382-4357) or you can fill out a form online at www.ftc.gov. In Canada, funeral services are regulated provincially and this information can be found on the Canadian Consumer Information website at www.consumerinformation.ca